Due to technical difficulties, we are not offering international shipping at this time. Many of the New Zealand retailers linked on our product pages do offer international shipping, and we encourage you to support them. Dismiss

FAQ'S

I would love to get published; how do I do this?

Thank you for wanting to submit your manuscript with us.

Unfortunately, in order to catch up with the backlog of submissions received, we are not accepting new submissions at this time.

Please check back to see when this status will change.

I would like to report an error in an Upstart Press title, how do I do this?

Please use this contact form

I would like to contact an Upstart Press author; how do I do this?

Please fill in our contact form and we will ensure it is passed on to the author you are trying to contact.

Upstart Press does not give out address, phone or email details of our authors.

Shipping information

Flat rate Shipping Cost $11.50

We ship to New Zealand addresses only (no PO Boxes). If you would like to ship internationally, please check out BookHub, Mighty Ape, The Nile.

Timeframes:

North Island: up to 5 days
South Island: up to 7 days

Please Note that all shipping delivery dates are estimates only

When will I receive my pre-order?

You will receive your pre-ordered item after the publication date. It may take a few days for it to process and arrive. If you have any queries, please fill in our contact form with your order number and query.

What happens if the goods are damaged when I open them up?

Should any damage be found after opening your parcel due to the damage being concealed (i.e. not obvious due to packaging) please notify us within 24 hours of delivery.

We can discuss replacement or refund options, and will have the courier driver collect the damaged item and return it to us. Please fill in our contact form.

I haven’t received the right items! What should I do?

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible so we can put things right, via the contact form.

Payment Methods

What we accept:

Credit Cards
We accept Visa, MasterCard and American Express.
We use 100% PCI DSS compliant payment services. That means your payment information is always protected, and never gets seen by anyone.
Paypal

Refunds

All refunds are processed by the same method that payment was made. For example, if payment is made by credit card, the refund must be issued to the same credit card.

Refund policy: 30 days from delivery date. resaleable condition

Terms & Conditions

Cookie policy

Trade

If you wish to become a trade customer, please complete our account opening form here.

Our Trade Customers are served through Upstart Distribution. You can contact us by calling our warehouse during business hours (9am – 5pm weekdays) on (09) 280 3205, or emailing us directly orders@upstartdist.nz

If you are an existing trade customer looking to place an order, you can do so by emailing it to orders@upstartdist.nz.